FAQ’S

 

Where do the caravans come from, and why not Australia

They all come from the USA, they have been making caravans for almost as long as the UK – and far longer than Australia.

Professional views are that they are built better, lighter, bigger and stronger than price comparable ones within the Australian market.

(Please feel free to seek independent impartial advice).

 

I’ve heard that they are not built as strong as the caravans manufactured here in Australia, is this true?

In a word No, American caravans are built for far harsher road conditions than those here in Australia. They are usually built as ‘Semi off road” with standard inclusions such as radial tyres and steel plated undercarriage.

They are manufactured using lighter materials with a more advanced design process. These specially engineered materials and design processes have been developed over many years – allowing them to build these stronger “Ultra-light Caravans”.

 

I have been told it is a complicated and laborious process when bringing a caravan over, is this true?

Fortunately we manage everything for you. We are an Australian based company and arrange the whole process on your behalf. The conversion is completed by professionals with over 20 years experience and we also utilise local engineers to fit any after market accessories or conversions.

If undertaking this process independently, it can be a long, expensive and daunting process, especially if you are unsure of what you are doing.

How do I know what I’m buying is mine and that someone in America isn’t going to run off with my money?

You will receive a completed sale agreement once you have paid your 50% deposit, confirming the caravan is yours. The companies from which you purchase your caravan are long-standing manufacturers or dealers, many of whom have been operating for decades.

 

How do I know I can trust Lux Caravans?

Lux Caravans are an accredited business with ‘ASIC’ and are duty bound to operate in a manner of good faith as well as meeting legal obligations.

We also work with ‘QBE’, ‘AWN’ and Auswide Bank.

ASIC (Australian Securities and Investments Commission).

QBE Insurance Group Limited is Australia’s largest global insurer.

AWN Australia Warranty Network extended – providing vehicle warranty and Roadside Assistance around Australia.

 

 

How long will the process take once I have paid my deposit?

The process is approximately 90 days, of which is made up of the following;

  • 3-4 weeks for transport to conversion site, conversion work and transportation to the Port
  • 6 weeks in transit
  • 2-3 weeks to clear customs, certification process, RWC compliance, registration with warranty and roadside assistance, transportation to delivery site, clearance of final payment funds.

What route does the ship take? 

The freight ship leaves the U.S Port and heads to Australia via Japan.

This route is viewed by the shipping lines as a smoother and safer crossing path in comparison to the shorter, more direct route. However, we strongly believe your new purchase deserves the safest and best route possible.

What happens if I have a problem with my new caravan? 

Understanding the buyers concerns is why we developed the  ‘LUX package’ which includes 5 Year Warranty, 5 Years National Roadside Assist, and 12 months fully comprehensive insurance.

Please refer to the insurance and warranty for full terms and conditions

Will I have a problem reselling my caravan?

Although we cannot predict the future market for caravans, you will be selling a luxury, fully compliant caravan with paperwork, purchase receipt and import papers.

In addition, the warranty is fully transferable if sold within the first 5 years – adding value to your sale.

 

Will my caravan have a warranty?

Yes and not just a basic warranty! This is the best warranty that AWN offer with 5 years unlimited claims with no excess and up to $10,000 AUD per claim – up to the market value of the caravan. Warranty PDS

 

What is ESCROW? 

Escrow.com reduces the risk of fraud by acting as a trusted third-party that collects, holds and only disperses funds when both Buyers and Sellers are satisfied. The best way to fully understand and appreciate what benefits they bring is to visit their website or read some of the 950k reviews from people around the world who regularly use ESCROW.

https://www.escrow.com